I am participating in a January Instagram photo challenge and this week has been fun with finding pictures that match the daily theme. Research can spark my memory which is helpful as I work on my second memoir about working in a luxury hotel in the heart of the Canadian Rockies.
What is the setting of my current novel?
This is the Victoria Dining Room at the Chateau Lake Louise. It was where my hotel life pretty much started. When I first set foot in the dining room, the sea of tables overwhelmed me. I was accustomed to the fast-paced environment of working at McDonald’s, which prepared me for the intense environment of the grand dining that could serve up to five hundred people at a time. But the golden arches didn’t prepare me for the five-star level of service I was expected to provide every time I stepped into the 6000 square foot dining room.
What I learned
I learned quickly to keep my permanent smile on and agreed the guest was always right (even when they weren’t). The guests of the Lake were paying hundreds of dollars to stay at the luxury hotel and they paid for the service. I mastered the act of grinning and bearing a lot of the guests. Snapping fingers, ‘hey you’s’ and all around arrogance from the guests who didn’t care about the employees. They cared about being in one of the most beautiful places in the North American and telling their friends all about the time they vacationed at the Banff National Park. But, there were a lot more grateful guests than not. I witness a lot of memorable times as well, wedding proposals, anniversaries and celebrations in the dining room. I am very fortunate to have had these experiences and adventures. I learned how to be a better server, host, trainer, and leader from my time in the Canadian Rockies. I got my training wheels at the Lake and was prepared for the next lessons in life. Love. That’s a whole other story.
I am currently working on my second memoir about working at the Lake during the Winters. Going from serving hundreds of people a day on any given summer day, to working three nights a week for fifteen hours for a banquet was a shift I couldn’t get used to. But once I started to cross-country skiing I didn’t mind working less and taking advantage of the outdoor adventures the Lake offered. What fun!
Until Next Time, Keep on Typing…
How did I stumble upon my hotel life? Find out Here