At the end of each month I set goals for the topics of my blogs for the month. I had planned to share a few tips on how to start your writing routine, but I thought I would switch it up and share about my hotel life and the every day dealings I encounter. Sometimes I may sound ungrateful or rude about the experiences, and this is not my intention. I am writing my second memoir about working for luxory hotels in the heart of the Canadian Rockies in the late 90’s and early 2000’s. After 25 years in the business, I shake my head when guests don’t read information about a package, descriptions on menus or simple instructions on where the elevators are and walk in the opposite direction. I know this sounds like a vent, but they are every day situations that happen. The truth is stranger than fiction sometimes.
My years working at Chateau Lake Louise were my favourite guest questions. There is even a book in Alberta about the questions guests ask about the area.
- How heavy is the mountain?
- Do the shrimp from the seafood pasta coming from the glacier fed lake?
- When do you turn on the northern lights?
My typical answers
- With the glaicer a few tons, without the glacier, a few less tons.
- No, unfortunely they wouldn’t survivor in the sub temperatures.
- The northern lights: I would start to explain the science behind the phonmenon, then I would get cut off with a different question.
When I worked at Jasper Park Lodge, the Elk roamed the property of their free will. We would share with guests not to approach the Elk, especially during rutting season. “What’s rutting season?” guests would ask me when making their reservations. I would explain, it’s mating season, and if you see two bull Elk bucking then head in the opposite direction. Slowly. Parks Canada had signs up everywhere about the Elk, you couldn’t miss the risk signs. A wedding party tried to complain that the Elk ruined their wedding because the animals wouldn’t move for their wedding pictures. They also complained because someone from the wedding party was chased by an Elk after the guest tried to scare it away from the event. Don’t get me started…
One of the hotels I worked for posted a promotion on social media for a special event. The details were very clear on what was included in the price, ‘total package rate $260 per night plus taxes, based on double occupancy. The first question is, ‘so each person pays $260?’ The hotel changed the wording to $130 per night plus taxes per person based on double occupancy. The first question was, ‘That’s a great price! It’s only $130 per night?’ On average, out of 10 people I may have spoken to about the promotion, I would get seven people asking the same question. Again, I don’t mean to sound ungrateful, however, if there is another way hotels can convey package pricing, please share your suggestions. In my recent hotel, I try to spell every detail out, but I know there are going to be questions and that’s the nature of the business. I would love to make it simple for guests and the hotel. Suggestions welcomed.
I am truly grateful for every experience that has been provided to maintain and excel my creative life. The hotel life and creative life are one in the same for me. I have more than a life time of stories from working in a variety of hotels. I have served and met many guests from all over the world. Some guests are simple, some high maintenance, some in-between. I have delth with actresses and actors, rock and pop stars and everyone in-between. The common theme, everyone just wants to be welcomed and have an enjoyable experiece. That is my job. I am here to serve others. I chose the hosptiality life to make your stay as special as I can. Then I will say, hospitlaity chose me as creativity chose me to work through. To share the stories with those who choose my book, blog, newsletter to read. Thank you.
Until Next Time, Keep on Typing…
If you liked, Kitchen Confidential and the Grand Budapest Hotel, you will enjoy this eye-opening life experience of one employee’s journey of working for a luxury hotel in the heart of the Canadian Rockies. Behind The Kitchen Doors ~ The Summers can be found Here. Thank you.